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The discussion then zeroed in on how insurance companies can achieve a personal touch at scale. Two key components came to the fore: first, having the right volume and quality of data to enable advanced analytics and machine learning algorithms to predict what customers want; and second, having the infrastructure set up in the right …
The current state of the live-transfer/call center/telemarketing industry is facing a major issue at this moment. A whopping 90% of the market is plagued by fake publishers, fake buyers, and fake data vendors. These fraudulent entities are creating a host of problems for legitimate players in the industry, resulting in a crash in the market. …
